These terms and conditions are valid for the online shop www.craftstampsonline.co.uk

Contact
Craft Stamps Online
Well Road
Sheffield
S8 9UA

Email:- orders@craftstampsonline.co.uk

Coverage

These terms and conditions are valid for any order placed on ‘craftstampsonline.co.uk’. We do not accept other terms and conditions by the ordering party.

Orders placed on craftstampsonline.co.uk

All orders placed are binding and will be produced and posted in the UK by craftstampsonline. Price changes may occur over a period of time and will be displayed online.

In case of production problems the ordering party will be contacted immediately. In any such case the ordering party may cancel the order placed and any money paid to craftstampsonline will be refunded.

Graphic designs can be uploaded and a 1:1 The ordering party is therefore responsible for the quality uploaded. In case of poor quality uploaded we will contact the ordering party for approval.

Important: The ordering party is responsible for entering the correct email address and the full postal address - including postcode - during the ordering process. In order to avoid any tasteless and unseemly transactions we reserve the right not to process orders. In such a case the ordering party will be informed and any money paid will be refunded.

Payments

Payments can be made by credit cards (see craftstampsonline.co.uk for cards accepted), cheque or BACS. Credit card payments are handled with a secure link (SSL) through WorldPay.com. For details see their web page at www.worldpay.com.
For cheque, BACS and credit card phone-in orders the ordering party will receive an order pre-confirmation with a pro forma invoice plus a payment confirmation by our credit card handling company.

Once credit card payment is processed WorldPay.com sends a payment confirmation email to the ordering party.

Delivery

We deliver to the UK by Royal Mail First Class Post, items despatched the same day if order and payment received before 1.00pm , the rest of Europe by Carrier 3-4 days.

Returns

In case of wrong delivery or damaged goods we grant a right of return within two weeks of delivery. All products with a clear error will be replaced at no extra cost to the customer.

Goods can be returned free of charge to the address indicated on the delivery envelope.

Goods without any error / damage will not be taken back unless we agree to do so. In that case a minimum charge of 25% of the total order value will be charged to the ordering party.

Compensation for any sort of damage is limited to 50% of total purchase value.

Email-Policy / Privacy

The ordering party’s personal details will be used to handle the order only and the information will not be passed on to third parties. Craftstampsonline.co.uk may send their customers information on new products and services from time to time.

Alternative Brands

Craftstampsonline.co.uk reserve the right to supply alternative products to that shown on the web site. These will be of comparable design and quality and will produce the same results.